Get 15% Off when you take up our WhatsApp Chatbot tool!

General

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17 June 2022

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Author: Gift Mamabolo

Why should you consider having a WhatsApp chatbot for your business?

Many of our clients love using our WhatsApp Chatbot, especially in light of the pandemic that has reduced walk-in application processes and face-to-face interactions. We customise the tool based on your business offering and services and ensure that the entire interaction and application process between your applicant/ customer and the Bot is digitalised.

What is WhatsApp Chatbot?

A WhatsApp chatbot is an automated conversational bot that mimics human responses, Artificial Intelligence (AI). People connect with the WhatsApp chatbot using the chat interface, just like they would with a real person, and interact through a collection of customized responses

How does it work?

Our WhatsApp chatbot allows your customers to ask questions they would normally ask in branch or telephonically. It optimizes the response time and ensures that the bot is answering all the customer questions from start to the end of the origination process.

If by any chance there are questions that the bot cannot answer, an actual person steps in and makes sure that all your questions are answered, and you get all the information required to help you complete or submit your application. Click here and watch this video to see how.

Features and Benefits

The benefit of the tool is that the applicant has the option to request to speak with an agent and it is only at that time, that a team member (between 5, 10, or more users) who have access to the WhatsApp Chatbot will need to intervene and assist. Your team can reduce the back-and-forth process of speaking with applicants and allow their time to be spent on other tasks.

  • Customizable chat flow (step-by-step origination process)

  • Optimised response time (reduced back and forth interaction)

  • Microsoft Teams integration (multi-agent requested assistance)

    How much does it cost?

Our pricing is affordable and packaged to your needs… and we are giving you 15%.

Click here to be contacted by one of our agents.

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